Automate E-Commerce Delivery Alerts & NDR Telecalling
Solve Non-Delivery Report (NDR) failures over voice call. Re-schedule delivery attempts directly with customers when delivery fails.
Updated
NDR Telecalling Automation
Call customers automatically when delivery fails due to door locked or wrong address.
Delivery Slot Rescheduling
Confirm convenient customer re-delivery time windows directly on the call.
Shiprocket & ClickPost Sync
Automatically update courier delivery status and customer instructions.
Distinguishes Real Failure Reasons
Not available, wrong address, refused, wants a different day — each needs a different action, and courier NDR codes rarely distinguish them.
Feeds Corrections Back to the Courier
A corrected address or an agreed time window is pushed back to your logistics partner rather than sitting in a call log.
A non-delivery report is a parcel that reached the customer city, failed to reach the customer, and is now sitting in a warehouse deciding whether to become a return. The window to rescue it is short — typically two or three attempts over a few days — and the only thing that rescues it is actually speaking to the customer.
This is work courier partners do inconsistently and sellers rarely have capacity for. Automating NDR calling means every failed delivery gets contacted within hours, the actual reason is captured, and a specific re-delivery arrangement is made before the shipment is written off.
Why NDR Calls Have to Happen Fast
The economics of a failed delivery deteriorate sharply with each day. Understanding the timeline explains why same-day NDR contact is worth considerably more than a next-week follow-up.
- Attempt windows are limited — Couriers make a fixed number of attempts before returning the shipment. Every day spent not contacting the customer consumes one.
- Customer recall fades — A customer called the same day remembers missing the delivery. Three days later they have often assumed the order failed and moved on.
- Refusal hardens — Buyer remorse strengthens with time. A same-day conversation frequently saves an order that a delayed one cannot.
- Warehouse and holding cost accrues — The parcel is occupying space and staff attention throughout.
- Return leg costs the same as delivery — An RTO is not a partial loss — it is both shipping legs plus handling and re-inspection.
The practical target is contact within a few hours of the NDR being raised, which is only achievable with automation. Manual NDR calling almost always happens the next day at best.
The NDR Reasons That Matter and What to Do About Each
Courier NDR codes are frequently generic — customer not available covers a wide range of very different situations. The call is what turns a code into something actionable.
| Actual reason | Right action | Notes |
|---|---|---|
| Genuinely not home | Agree a specific window | Highest recovery rate of all reasons |
| Wrong or incomplete address | Correct it and push to courier | Would fail again without this |
| Wants a different day | Reschedule the attempt | Easy save; needs a real slot |
| Buyer remorse | Offer prepaid or a small incentive | Time-sensitive; degrades fast |
| Never placed the order | Cancel immediately | Stop paying to re-attempt |
| Courier never came | Escalate to logistics | A courier problem, not a customer one |
That last row is worth tracking separately. A pattern of customers reporting no attempt was made is a logistics partner conversation, and NDR calling is often the only way you would ever discover it.